Dayhoff Westminster

Dayhoff Westminster
www.kevindayhoff.city Address: PO Box 124, Westminster MD 21158 410-259-6403 kevindayhoff@gmail.com

Saturday, April 30, 2011

Explore Carroll - Carroll Eagle Most Read Most E-mailed http://www.explorecarroll.com/most/

Explore Carroll - Carroll Eagle Most Read Most E-mailed

http://www.explorecarroll.com/most/

most read

  1. Feds claim pilot at fault in crash that killed Lippy
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  2. Taste of Eldersburg set for May 1 at Winfield fire hall
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  3. Runnymeade adds to lunch cheer in Taneytown
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  4. Union Bridge hosts April Dance
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  5. Mandolin music on May 1
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  6. Springing to action to spread Easter cheer at Westminster's Shepherd Staff
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  7. MR. BEE: Willows are life-savers for many other plants
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  8. Foundation awards $50,000 to Carroll school programs
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  9. Century High School student does the legwork for dance event to aid House of Ruth
    Posted: April 10th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  10. Concert aids Dads Works
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle

most emailed

  1. BETTER: Exactly how do I strangle a hands-free device?
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  2. DAYHOFF: Diffendal's life of service deserved a 'lot' of attention
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  3. 10 Days: A Guide to Upcoming Events in Carroll County
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  4. Spotlight on Youth Winners
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  5. Council hosts 'Spelin' Be'
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  6. Officials laud expansion of Knorr Brake operations in Westminster
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  7. Commissioners hit the road for county budget presentations
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  8. Linton Springs on MPT to highlight Green Team
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  9. Robert Moton students enter garden design contest
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  10. Student talents shine in warm glow of Spotlight
    Posted: April 24th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle

*****
*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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May and June 2011 Westminster Maryland Recreation and Parks events

May and June 2011 Westminster Maryland Recreation and Parks events

MAY                                                                                                                                                               

Child Car Seat Safety Check
The Carroll County Health Department holds a FREE child car seat check from 2-4p.m. on May 3 at the Westminster Family Fitness Center (11 Longwell Ave). Other seat check dates are 7/6, 8/4, 9/1 & 10/5 (10am-noon).  For an appointment, call Maggie at 410-876-4448.

Flower and Jazz Festival
Event takes place in Historic Downtown Westminster on May 7th, 10am-4pm and is designed for a leisurely day of fun and jazz. Delicious food and great entertainment will be offered. Local nurseries set up beautiful displays of unusual plants and shrubs. There are also over 100 craft vendors displaying a wide variety of unique items. This event is open to the public. Moms...don't forget to visit the information table for your free gift. Admission and parking are FREE! NO PETS PLEASE. A vendor form is required. Call 410-848-4883 for more information or click link below for vendor form.
                                                                                               
Flower and Jazz Fun Run
The fun run is held at the Wakefield Valley Community Trail (Tahoma Farm Rd) on May 7th. There will be a 200 yard dash for children ages 6 and under starting at 9am. The one mile fun run starts 9:15am for ages 7 and up. The timed 5K will begin at 9:30am. A $20 donation is requested ($5 discount when registering 2 or more participants)
Proceeds Benefit the Carroll County Youth Services Bureau and the Westminster Family Fitness Center Group Fitness Program.  Call 410-751-5501
                                                                                                                             
Tumblekicks "Just Me" and
"Caretaker and Me"
Just Me is designed for children ages 2-5 years-old. This blended class has been very successful. Each child has the opportunity to socialize and exercise without a caretaker. During class a variety of props (i.e. parachute, hula hoops, bean bags, etc.) and music will be used to explore movement. In addition, children will be introduced to basic tumbling and pre-sports skills.

Caretaker and Me is designed for children ages 15 months-2 1/2 years-old. This class is with a caretaker. All children must be walking. Props are also included (i.e. parachute, hula hoops, bean bags, etc.) and music will be used to work on all areas of development. There will be free play and structured activities. Contact Shareen Scibek for more information, 410-374-0180.

Mother/Son Date            
The Mother/Son Dates will be held on May 11th and October 5th and are hosted at Martin's Westminster from 6:30 to 9pm. (PLEASE NOTE THE TIME CHANGE) Tickets are $60 per couple. Boys must be in Kindergarten through Eighth grades. The evening includes dinner, dancing, games, door prizes and a 5X7 photo of the couple, parting gifts, and much more! TICKETS MUST BE PREPAID. A COUPLE IS CONSIDERED ONE ADULT AND ONE CHILD. NO EXCEPTIONS! This is to ensure accurate head counts of adults and children meals and parting gifts. Tickets are limited. Call 410-848-9161 or 410-857-9072 for more information.

Daddy/Daughter Date    
The Daddy/Daughter Dates will be held on May 18th and October 12th.  This event includes dinner, dancing, games, door prizes, and a photo of the couple as well as parting gifts. It is hosted at Martin's from 6:30-9pm. (PLEASE NOTE THE TIME CHANGE) Tickets are $60 per couple. Girls must be in Kindergarten through Eighth grades. TICKETS MUST BE PREPAID. A COUPLE IS CONSIDERED ONE ADULT AND ONE CHILD. NO EXCEPTIONS! This is to ensure accurate head counts of adults' and childrens' meals and parting gifts. Tickets are limited. Call 410-857-9072 or 410-848-9161 for more information.
More photos here! (Updated 6/8/10)

Memorial Day Parade and Ceremony
The Parade is held on May 30th and starts at 10am on Pennsylvania Avenue and ends on Church Street at the Westminster Cemetery. A memorial service will begin at 11am in the cemetery. For more information contact Daniel Bohn at 410-259-8285.
JUNE                                                                                                                                                              

Art in the Park
Held on June 4th from 10am to 4pm on the City Hall Grounds (1838 Emerald Hill Lane) rain or shine. This is a festival of visual and performing arts featuring dozens of the region's most talented painters, photographers, and fine craft artists. Continuous live music and free kids crafts. FREE admission and parking. NO PETS! For more information call 410-848-7272.
       
Summer Day Camp
Westminster City Recreation's Summer Day camp takes place for 10 consecutive weeks. It is designed for children to participate in a full day program interacting with one another. Campers participate in games, sports, crafts, field trips, swimming, and a variety of other activities. This is a great way for your children to spend the summer enjoying structured, safe, and fun activities. See our complete listing here.

Tot Camp - Now Offering 8 Weeks! 
Tot Camp is held in the Community Building located at the Westminster Municipal Pool (325 Royer Rd.) and is designed for children ages 3-5 years, who must be potty trained. Group settings like crafts, circle games and socializing with other children are key elements. Mini field trips and swimming will also be scheduled throughout the summer. Call 410-848-9161 for more information.

3 on 3 Basketball 
Starts June 20th with five weeks of fundamentals and drills and five weeks of games. The league is for boys and girls ages 5-9 and 10-13. Fundamentals and games will take place on Tuesdays and Thursdays from 6:30-8pm at Jaycee Park. 

Corbit's Charge Civil War Event - Anniversary Commemoration
Saturday June 25th and Sunday June 26th - FREE Admission
Activities include: Tour Civil War Living History Encampment, Ceremony at Corbit’s Charge Monument, Guided Tours of Battle Site, Several Civil War Era Musical Concerts, Period Artisans Performing Their Craft, Visit with Abraham Lincoln, Period Children Events & Games and View the Daily lives of Soldiers and Civilians of 1863. For more information www.pccwrt.org.

*****
*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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On Your Side by CHRISTOPHER ELLIOTT

On Your Side by CHRISTOPHER ELLIOTT

This site is pretty awesome…

http://onyoursi.de/

On Your Side is a wiki and blog where you can share the phone numbers, email addresses and names of executives who will help you get the service you deserve.

Recent Posts
New at On Your Side: Automobile manufacturers
6 things a customer service representative won’t tell you
New at On Your Side: Cable TV companies
Want better service? 6 things you should never say
That’s it? 5 times when you should ask for more


Christopher Elliott

New at On Your Side: Automobile manufacturers

by CHRISTOPHER ELLIOTT on APRIL 27, 2011
Our intrepid researchers have finished yet another category: car manufacturers.

6 things a customer service representative won’t tell you

by CHRISTOPHER ELLIOTT on APRIL 26, 2011
It’s not your fault. When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.

New at On Your Side: Cable TV companies

by CHRISTOPHER ELLIOTT on APRIL 25, 2011
Oour fearless researchers have added another category to our growing customer service wiki: cable TV companies.

Want better service? 6 things you should never say

by CHRISTOPHER ELLIOTT on APRIL 22, 2011
Several years ago, I wandered into an art gallery at a Colorado ski resort. I was drawn to the work of a young painter who specialized in wildlife art, and asked the gallery owner how I could contact the artist.

That’s it? 5 times when you should ask for more

by CHRISTOPHER ELLIOTT on APRIL 21, 2011
Sometimes, customers let a company get away with murder — figuratively speaking.

Are you a “gimme pig”? 6 ways you can tell

by CHRISTOPHER ELLIOTT on APRIL 20, 2011
Do you want more?

Is the customer always right? 5 times when the answer is “no”

by CHRISTOPHER ELLIOTT on APRIL 19, 2011
The customer isn’t always right. Not literally, at least.

Is the customer always right? 5 times when the answer is “yes”

by CHRISTOPHER ELLIOTT on APRIL 18, 2011
Even though my mother warned me against using words like “always” and “never” – and maybe yours did too – one adage has been immune to Mom’s scrutiny: The customer is always right.

5 proven ways to get better customer service from a company

by CHRISTOPHER ELLIOTT on APRIL 17, 2011
Everyone knows good service when they see it: The restaurant with a line out the front door, the retail store with customers that come back again and again (even if the prices are higher) or the hotel with a year-long waiting list.

George Foreman likes brief, polite emails (but doesn’t like the word “exploitive”)

by CHRISTOPHER ELLIOTT on MARCH 7, 2011
The system works. Just ask Jon Jerome, who had a problem with his George Foreman grill recently, and crafted a succinct message to the company.
Related Posts with Thumbnails

*****
*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Learning about diabetes from nurse practitioner Karen Minor


Learning about diabetes from nurse practitioner Karen Minor

http://kevindayhoffwestgov-net.blogspot.com/2011/04/learning-about-diabetes-from-nurse.html

Medicine Health, Medicine Health Carroll County, Medicine Health Diabetes, Medicine Health Minor Karen CRNP, Medicine Health Nurse Practitioner, Medicine health Worthington Personal Physicians


See more at: http://kevindayhoffwestgov-net.blogspot.com/2011/04/learning-about-diabetes-from-nurse.html#sthash.Pr9pexP3.dpuf

Carroll County Times, Friday, April 29, 2011, page C4

When the Carroll County AARP chapter met March 4, 2011, at the Elks Lodge in Westminster, nurse practitioner Karen Minor, left spoke about diabetes.  With Minor is Edith Keeney, chapter president. Submitted photo.

Nurse practitioner Karen Minor is affiliated with Worthington Personal Physicians, 114 Business Center Drive in Reisterstown, Maryland 21136

They may be reached at 410-833-2772 or go to their website at https://mercydocs.com/worthington-personal-physicians

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Baltimore Sun Carroll Eagle: 
Tumblr: Kevin Dayhoff Banana Stems www.kevindayhoff.tumblr.com/
Kevin Dayhoff is an artist - and a columnist for:
Smurfs: http://babylonfluckjudd.blogspot.com/
Google profile: https://profiles.google.com/kevindayhoff/

E-mail: kevindayhoff(at)gmail.com
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/


See also - Kevin Earl Dayhoff Art www.kevindayhoff.com: Travel, art, artists, authors, books, newspapers, media, writers and writing, journalists and journalism, reporters and reporting, music, culture, opera... Ad maiorem Dei gloriam inque hominum salutem. “Deadline U.S.A.” 1952. Ed Hutcheson: “That's the press, baby. The press! And there's nothing you can do about it. Nothing!” - See more at: http://kevindayhoffart.blogspot.com/#sthash.4HNLwtfd.dpuf
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Tuesday, April 26, 2011

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41



My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41

Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Lora Kolodny Oct 13, 2010 http://techcrunch.com/2010/10/13/customer-service-rightnow/

And 2010 Customer Experience Impact Report

Description
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...

http://kevindayhoff.blogspot.com/2011/04/my-next-tentacle-column-is-on-customer.html

Labels: Business customer service,Customer service qv Business

The decline of the quality of customer service has become such a trite tired topic that it is almost unworthy of the time to write about it.

[…]

In recent years, Rocky Mackintosh, Dan Rodricks, and Jay Hancock have chronicled well the customer service challenges with Verizon. 

I grew up with friends with parents who worked for Verizon’s ancestor, The C & P Telephone Co., and they were proud of the high quality of customer service that was provided.

In recent years, most of my experiences with Verizon are the stuff of a ‘B’ horror movie written by Franz Kafka staring Dilbert. 

[…]

In a recent visit to a new health care provider, the first thing one noticed as I entered the office was the plethora of signs with slogans about great customer service.  It was a sure sign that the provider had serious customer service issues and wanted replace the shortcomings with happy-talk and slogans.  Sadly I was correct.  Yet what can be done about it.  Ah, that would be nothing.

[…]

Hey, I’ve worked for the public for over four-decades and it ‘ain’t no picnic.’  Yet one would think that in an era of social-media, blogs and online content opportunities, even mega-corporations would start to understand that consumer pushback is only going to increase. 

Be sure to read The Funded’s Adeo Ressi Arrested After Virgin America Flight Incident” and “Delta Flight 1843 From JFK To Hell,” “Suit Over Faulty Computers Highlights Dell’s Decline” or “Citigroup: Too Big to Manage” for good examples… 

http://www.thetentacle.com/author.cfm?MyAuthor=41

20110426 sdosm My next TT column is on customer service

*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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