I’m not sure I have the nerve to try Window 7 anytime soon. Fortunately I did not make the mistake many of my friends made by “down – err - upgrading” to Vista. I’m aware of a number of horror stories involving downtime and challenges in which Microsoft wanted writers to really be full-time Microsoft software technicians…
Then again, there is the persistent problem of Microsoft’s lack of any sort of meaningful customer service support – or at least that was my experience a number of years ago.
I laughed at this picture when I received it a number of years ago. Candidly, I would not care if customer support was located on the planet Mars, as long as it was helpful – and all too often it was not.
These days when I buy a product or engage a service, one of the determining factors in my decision to buy is how the question, “What is customer service like?” is answered.
Often when customer service is located overseas it is not really customer service but a Potemkin approach so that the company which sold the product can say that it provides customer service. All-too-often, the customer service employees located overseas are not provided with the “tools” or the training to provide real customer service.
I wonder if I am the only person in the world to have noticed that Bill Gates, the world’s richest man, made his fortune with a boorish and predacious company that sold a product that did not/does not work well – or performed poorly, was overpriced and had little, if no customer support? I’m just asking.
