Dayhoff Westminster

Dayhoff Westminster
www.kevindayhoff.city Address: PO Box 124, Westminster MD 21158 410-259-6403 kevindayhoff@gmail.com

Saturday, April 30, 2011

On Your Side by CHRISTOPHER ELLIOTT

On Your Side by CHRISTOPHER ELLIOTT

This site is pretty awesome…

http://onyoursi.de/

On Your Side is a wiki and blog where you can share the phone numbers, email addresses and names of executives who will help you get the service you deserve.

Recent Posts
New at On Your Side: Automobile manufacturers
6 things a customer service representative won’t tell you
New at On Your Side: Cable TV companies
Want better service? 6 things you should never say
That’s it? 5 times when you should ask for more


Christopher Elliott

New at On Your Side: Automobile manufacturers

by CHRISTOPHER ELLIOTT on APRIL 27, 2011
Our intrepid researchers have finished yet another category: car manufacturers.

6 things a customer service representative won’t tell you

by CHRISTOPHER ELLIOTT on APRIL 26, 2011
It’s not your fault. When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.

New at On Your Side: Cable TV companies

by CHRISTOPHER ELLIOTT on APRIL 25, 2011
Oour fearless researchers have added another category to our growing customer service wiki: cable TV companies.

Want better service? 6 things you should never say

by CHRISTOPHER ELLIOTT on APRIL 22, 2011
Several years ago, I wandered into an art gallery at a Colorado ski resort. I was drawn to the work of a young painter who specialized in wildlife art, and asked the gallery owner how I could contact the artist.

That’s it? 5 times when you should ask for more

by CHRISTOPHER ELLIOTT on APRIL 21, 2011
Sometimes, customers let a company get away with murder — figuratively speaking.

Are you a “gimme pig”? 6 ways you can tell

by CHRISTOPHER ELLIOTT on APRIL 20, 2011
Do you want more?

Is the customer always right? 5 times when the answer is “no”

by CHRISTOPHER ELLIOTT on APRIL 19, 2011
The customer isn’t always right. Not literally, at least.

Is the customer always right? 5 times when the answer is “yes”

by CHRISTOPHER ELLIOTT on APRIL 18, 2011
Even though my mother warned me against using words like “always” and “never” – and maybe yours did too – one adage has been immune to Mom’s scrutiny: The customer is always right.

5 proven ways to get better customer service from a company

by CHRISTOPHER ELLIOTT on APRIL 17, 2011
Everyone knows good service when they see it: The restaurant with a line out the front door, the retail store with customers that come back again and again (even if the prices are higher) or the hotel with a year-long waiting list.

George Foreman likes brief, polite emails (but doesn’t like the word “exploitive”)

by CHRISTOPHER ELLIOTT on MARCH 7, 2011
The system works. Just ask Jon Jerome, who had a problem with his George Foreman grill recently, and crafted a succinct message to the company.
Related Posts with Thumbnails

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Learning about diabetes from nurse practitioner Karen Minor


Learning about diabetes from nurse practitioner Karen Minor

http://kevindayhoffwestgov-net.blogspot.com/2011/04/learning-about-diabetes-from-nurse.html

Medicine Health, Medicine Health Carroll County, Medicine Health Diabetes, Medicine Health Minor Karen CRNP, Medicine Health Nurse Practitioner, Medicine health Worthington Personal Physicians


See more at: http://kevindayhoffwestgov-net.blogspot.com/2011/04/learning-about-diabetes-from-nurse.html#sthash.Pr9pexP3.dpuf

Carroll County Times, Friday, April 29, 2011, page C4

When the Carroll County AARP chapter met March 4, 2011, at the Elks Lodge in Westminster, nurse practitioner Karen Minor, left spoke about diabetes.  With Minor is Edith Keeney, chapter president. Submitted photo.

Nurse practitioner Karen Minor is affiliated with Worthington Personal Physicians, 114 Business Center Drive in Reisterstown, Maryland 21136

They may be reached at 410-833-2772 or go to their website at https://mercydocs.com/worthington-personal-physicians

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Baltimore Sun Carroll Eagle: 
Tumblr: Kevin Dayhoff Banana Stems www.kevindayhoff.tumblr.com/
Kevin Dayhoff is an artist - and a columnist for:
Smurfs: http://babylonfluckjudd.blogspot.com/
Google profile: https://profiles.google.com/kevindayhoff/

E-mail: kevindayhoff(at)gmail.com
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/


See also - Kevin Earl Dayhoff Art www.kevindayhoff.com: Travel, art, artists, authors, books, newspapers, media, writers and writing, journalists and journalism, reporters and reporting, music, culture, opera... Ad maiorem Dei gloriam inque hominum salutem. “Deadline U.S.A.” 1952. Ed Hutcheson: “That's the press, baby. The press! And there's nothing you can do about it. Nothing!” - See more at: http://kevindayhoffart.blogspot.com/#sthash.4HNLwtfd.dpuf
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Tuesday, April 26, 2011

My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41



My next The Tentacle column is on customer service... http://www.thetentacle.com/author.cfm?MyAuthor=41

Also see: Study: 82% Of U.S. Consumers Bail On Brands After Bad Customer Service

Lora Kolodny Oct 13, 2010 http://techcrunch.com/2010/10/13/customer-service-rightnow/

And 2010 Customer Experience Impact Report

Description
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with a company as a result of a negative experience. What is different from years past is that companies now understand this phenomenon and have seen the impact that a negative experience can have on its reputation and bottom line (heard of “United Breaks Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but what is the impact of a positive one? The 2010 Customer Experience Impact Report, commissioned by RightNow and conducted by Harris Interactive®, unveiled some significant results on how much consumers are willing to spend to ensure a superior custo...

http://kevindayhoff.blogspot.com/2011/04/my-next-tentacle-column-is-on-customer.html

Labels: Business customer service,Customer service qv Business

The decline of the quality of customer service has become such a trite tired topic that it is almost unworthy of the time to write about it.

[…]

In recent years, Rocky Mackintosh, Dan Rodricks, and Jay Hancock have chronicled well the customer service challenges with Verizon. 

I grew up with friends with parents who worked for Verizon’s ancestor, The C & P Telephone Co., and they were proud of the high quality of customer service that was provided.

In recent years, most of my experiences with Verizon are the stuff of a ‘B’ horror movie written by Franz Kafka staring Dilbert. 

[…]

In a recent visit to a new health care provider, the first thing one noticed as I entered the office was the plethora of signs with slogans about great customer service.  It was a sure sign that the provider had serious customer service issues and wanted replace the shortcomings with happy-talk and slogans.  Sadly I was correct.  Yet what can be done about it.  Ah, that would be nothing.

[…]

Hey, I’ve worked for the public for over four-decades and it ‘ain’t no picnic.’  Yet one would think that in an era of social-media, blogs and online content opportunities, even mega-corporations would start to understand that consumer pushback is only going to increase. 

Be sure to read The Funded’s Adeo Ressi Arrested After Virgin America Flight Incident” and “Delta Flight 1843 From JFK To Hell,” “Suit Over Faulty Computers Highlights Dell’s Decline” or “Citigroup: Too Big to Manage” for good examples… 

http://www.thetentacle.com/author.cfm?MyAuthor=41

20110426 sdosm My next TT column is on customer service

*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Monday, April 25, 2011

Sykesville Fire Department fundraiser at Chili's Eldersburg April 25 2011

Sfdfd Dept Here is the flyer for the Fundraiser today at Chili's Eldersburg, MD. Hope to see everyone there.


Sykesville Fire Department fundraiser at Chili's Eldersburg April 25 2011


Sykesville Fire Department fundraiser at Chili's Eldersburg April 25 2011 http://tinyurl.com/3fq7aol
Click here for a larger image: http://twitpic.com/4pe7op
For more information: http://www.sykesvillefire.org
http://kevindayhoffwestgov-net.blogspot.com/2011/04/sykesville-fire-department-fundraiser.html
facebook.com/SFDFDStation12

*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Explore Carroll: DAYHOFF: Diffendal's life of service deserved a 'lot' of attention

Explore Carroll: DAYHOFF: Diffendal's life of service deserved a 'lot' of attention

In the past several years, a number of readers have asked about the names of the various parking lots in Westminster -- and where they come from.

In particular, several folks have asked about Thomas S. Diffendal, for whom the East Main Street parking lot in Westminster is named.

Some of the queries came after I referred to it in an April 8, 2009, column about the Palace Livery stable fire of April 6, 1906.

That fire occurred right next to where the fire station was located at that time, and destroyed the home and livery stable owned by Harry Harbaugh. At that time, the offices of the City of Westminster were also in the fire station.

The Harbaugh Livery Stable stood next to the stable and home owned by Westminster Mayor O.D. Gilbert.

Today, the parking lot is literally located within the old walls of the Gilbert garage, between the Westminster Library and the old Westminster Volunteer Fire Station... http://www.explorecarroll.com/opinion/5369/diffendals-life-service-deserved-lot-attention/


*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Kevin Dayhoff - Soundtrack: History Unfolding: Collapsing Authority

Kevin Dayhoff - Soundtrack: History Unfolding: Collapsing Authority: "' History Unfolding ' - 1 new article Collapsing authority More Recent Articles Search History Unfolding Prior Mailing Archive Collaps..."

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Kevin Dayhoff Soundtrack: http://kevindayhoff.blogspot.com/ = http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://kevindayhoffart.blogspot.com/ or http://kevindayhoffart.com/ = http://www.kevindayhoff.com/ Kevin Dayhoff Westminster: http://kevindayhoffwestgov-net.blogspot.com/ or http://www.westgov.net/ = www.kevindayhoff.org Twitter: https://twitter.com/kevindayhoff Twitpic: http://twitpic.com/photos/kevindayhoff Kevin Dayhoff's The New Bedford Herald: http://kbetrue.livejournal.com/ = www.newbedfordherald.net Explore Carroll: www.explorecarroll.com The Tentacle: www.thetentacle.com

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Sunday, April 17, 2011

Recent articles in www.explorecarroll.com by Kevin Dayhoff




    Photojournalist Phil Grout shows decades of work at Birdie's Cafe in Westminster
    Published November 7, 2010 by Carroll Eagle, Eldersburg Eagle, Westminster Eagle
    Phil Grout, an award-winning photojournalist, fine art photographer appeared for the opening of a retrospective show of his work at Birdie's Cafe Gallery in Westminster, this evening.The show titled “44/40,” spans over four decades of Grout's work, from ... ...
    A-Maizing Quest in Westminster
    Published September 25, 2010 by Carroll Eagle, Eldersburg Eagle, Westminster Eagle
    It's a official: The crop circles found outside of Westminster are the work of Carroll County Ag Center volunteers -- and not the work of space aliens.Now open and continuing through the end of October, the Ag Center is featuring more than 2 miles of ... ...
    History and humor prevail at annual Corbit's Charge weekend
    Published June 29, 2010 by Carroll Eagle, Westminster Eagle
    The smells of campfires, gun smoke and southern fried chicken joined forces with the sounds of children and minstrel musicians playing last Saturday at the Corbit's Charge encampment at 224 N. Center St. in Westminster.All were smothered with the sticky ... ...

Recent articles in www.explorecarroll.com by Kevin Dayhoff
*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Most Read Most E-mailed on www.explorecarroll.com

Most Read Most E-mailed on www.explorecarroll.com
http://www.explorecarroll.com/most/

most read

  1. EAGLE ARCHIVE: Civil War came to Westminster three times during the 1860s
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  2. 10 Days: A Guide to Upcoming Events in Carroll County
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  3. Worship and Easter Notes
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  4. History tour of Sykesville business district is a 'co-op' effort
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle
  5. Howard plans community summit for 5th District
    Posted: April 16th, 2011 in Carroll Eagle, Eldersburg Eagle
  6. Hundreds race into spring at Westminster's annual Main Street Mile
    Posted: April 14th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  7. Krebs offers Annapolis wrap at FACC session
    Posted: April 16th, 2011 in Carroll Eagle, Eldersburg Eagle
  8. Malachowski recalled as a hero, friend and son of Carroll County
    Posted: March 28th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  9. MR. BEE: Lenten roses know when the time is right for spring's arrival
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  10. Commissioners send job tax credit bill to hearing
    Posted: April 16th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle

most emailed

  1. Correction
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  2. Carroll Movie Guide
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  3. Justin Kozera and Ryan McTavish share honors as top athletes of the season
    Posted: April 17th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  4. Diehard Civil War commemorators brave rainy anniversary
    Posted: April 16th, 2011 in Carroll Eagle
  5. Carnival revives neighbors' worries about Carrolltown Center in Eldersburg
    Posted: April 14th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  6. Police identify Carroll Co. woman, 40, fatally shot by state trooper
    Posted: April 12th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  7. BETTER: As long as there's Vaseline, I'm impervious to all ailments
    Posted: April 10th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  8. Board accepting comments on proposed changes to school start and end times for 2012
    Posted: April 10th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  9. Century High School student does the legwork for dance event to aid House of Ruth
    Posted: April 10th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle
  10. Community Notes
    Posted: April 10th, 2011 in Carroll Eagle, Eldersburg Eagle, Westminster Eagle

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Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Severe weather damaged homes and closed roads Saturday in Carroll County


Severe weather damaged homes and closed roads Sat in Carroll Co By Kevin Dayhoff http://tinyurl.com/3qqxdom

By Kevin Dayhoff

Click here for a larger image: http://twitpic.com/4ly0f9 or go here: 

Posted 4/17/11 http://tinyurl.com/3qqxdom

This is a developing story, check back with www.explorecarroll.com for updates.

http://kevindayhoffwestgov-net.blogspot.com/2011/04/severe-weather-damaged-homes-and-closed.html

http://kevindayhoff.tumblr.com/post/4683963220/severe-weather-damaged-homes-and-closed-roads-sat

Carroll County emergency officials opened the county emergency communications center at approximately 9 p.m. Saturday evening as a band of heavy thunderstorms, accompanied by high winds, and heavy rain swept through the county, according to Carroll County Public Information Officer Cindy Parr.

The Carroll County Emergency Operations Center reported that the National Weather Service had issued a “severe thunderstorm warning” at approximately 5:30 p.m., last evening, as strong winds were reported to be coming into the county from the southwest.

This was the same storm system that produced a series of tornadoes in the south-central and eastern United States throughout the day on Saturday causing numerous deaths and property damage.

Earlier Saturday, powerful spring thunderstorms swept through North Carolina and spawned a number of tornadoes as the storm system made its way up the coast.

At approximately 8:20 p.m., the Carroll County Emergency Operations Center alerted emergency responders that the National Weather Service had issued a “tornado warning” for the Carroll County area.  “A warning means a tornado has been sighted or indicated by Doppler radar.”

Late Saturday evening, Parr said in a telephone interview with the Carroll Eagle, that “two specific areas in the county are reporting heavy storm damage,” including wires and trees down, roads closed and homes damages, consistent with that of a possible tornado...

Hardest hit was the area near the intersection of Route 97 and Bartholow Road in the southern part of the county and in the area of Arbor Drive, Lake Drive, Grand Valley Road near Bankard, Band Hall Hill and West Deep Run Roads in the northern part of the county.

Units from a number of volunteer fire departments including Manchester and Pleasant Valley and departments from southern Adams County reported to the area as well as the Carroll County Sheriff’s Office.

The Red Cross responded to help at least one family off Arbor Drive in the Manchester area that reported a tree had fallen into the house, according to Parr.

Late Saturday evening, Baltimore Gas Electric reported on its website over 5,353 customers without electric power in northern Carroll County at the Pennsylvania line; and various police reports indicated some flooding in the western part of the county.

“Baltimore Gas and Electric Company (BGE) today announced that it has mobilized its storm center and increased the number of crews in the field to respond to weather-related outages from today’s storm activity,” said in a press release Saturday evening.

“BGE will continue to monitor the weather and the impact of the forecasted high wind and increase in rainfall that is expected to enter into its Central Maryland service territory Saturday evening, possibly causing electric service interruptions.  The peak of the severe weather is expected bring sustained winds of 25 to 30 miles per hour, with wind gusts ranging from 50 – 60 miles per hour.  These weather conditions could cause whole trees and tree limbs to come down onto power lines and other electric delivery equipment, interrupting service to customers…”

Meanwhile the National Weather Service predicts better weather for Sunday: “Mostly sunny, with a high near 62.  Windy, with a west wind 15 to 18 mph increasing to between 27 and 30 mph. Winds could gust as high as 44 mph.”

This is a developing story, check back with www.explorecarroll.com for updates.

*****
Kevin Dayhoff Soundtrack: http://www.kevindayhoff.net/ Kevin Dayhoff Art: http://www.kevindayhoffart.com/
My http://www.explorecarroll.com/ columns appear in the copy of the Baltimore Sunday Sun that is distributed in Carroll County: https://subscribe.baltsun.com/Circulation/
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Explore Carroll: EAGLE ARCHIVE: Civil War came to Westminster three times during the 1860s

Explore Carroll: EAGLE ARCHIVE: Civil War came to Westminster three times during the 1860s


Kevin Dayhoff @ExploreCarroll: EAGLE ARCHIVE: Civil War came to Westminster three times during the 1860s http://t.co/6
Last Tuesday marked the 150th anniversary of the first shots fired in the American Civil War -- at 4:30 a.m. on Friday, April 12, 1861, at Fort Sumter, in the Charleston, S.C., harbor.

It may be argued that the war between the states began as early as 1619, when African slaves first arrived in Jamestown, Va… http://www.explorecarroll.com/opinion/5351/civil-war-came-westminster-three-times-during-1860s/


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